Privacy Policy

BharatERP values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, software, and related services. By using BharatERP, you agree to the terms outlined in this policy.

1. Information We Collect

Personal Information – Name, email, phone number, business details, GSTIN, address, etc.
Account Information – Login credentials, preferences, settings.
Billing & Payment Information – Payment method, transaction history (handled securely via payment gateways).
Usage Data – How you interact with our software, reports accessed, features used.
Device & Technical Data – IP address, browser type, OS, device identifiers, app version, crash reports.
Support Interactions – Messages, emails, calls, or chats with our support team.
Cookies & Tracking – For analytics, preferences, and improving user experience.

2. How We Use Your Information

To provide, improve, and customize BharatERP services
To process billing, subscriptions, and payments
To respond to queries, support requests, and troubleshooting
To send important updates, invoices, or security alerts
To notify about new features, offers, or promotions (you can opt out anytime)
For compliance with legal obligations and fraud prevention
For analytics and product improvement

3. Legal Basis for Processing (For GDPR Compliance)

We process your data under the following legal bases:

Performance of a contract (to deliver BharatERP services)
Legal obligation (taxation, compliance, fraud prevention)
Legitimate interests (improving our services, customer support)
Consent (for marketing emails or newsletters)

4. Data Sharing & Disclosure

We never sell or rent your personal data. However, information may be shared with:

Service Providers – Hosting, payment gateways, email providers, analytics tools
Legal & Regulatory Authorities – If required by law or for fraud/security purposes
Business Transfers – In case of merger, acquisition, or restructuring

5. Data Storage & Retention

Your data is stored securely in accordance with industry standards. We retain information for as long as:

Your account is active, or
Required by law/regulation, or
Necessary for business purposes (backups, audits)

You may request deletion of your account and associated data anytime.

6. Data Security

We implement strong technical and organizational security measures, including:

Encryption (data in transit & at rest)
Role-based access controls
Regular backups and monitoring
Protection against unauthorized access, alteration, or disclosure

7. Cookies & Tracking Technologies

BharatERP may use cookies and similar technologies for:

Session management
Preferences and personalization
Analytics and performance improvement
Advertising and remarketing (if applicable)

You can control cookies via your browser settings.

8. Your Rights

Depending on your jurisdiction (India GDPR / global), you have the right to:

Access your personal data
Correct or update inaccuracies
Request deletion ("Right to be Forgotten")
Restrict or object to data processing
Data portability (receive your data in a machine-readable format)
Withdraw consent for marketing communications

9. Children’s Privacy

BharatERP is not directed towards children under 18. We do not knowingly collect information from minors.

10. International Data Transfers

If you use BharatERP outside India, your data may be transferred to and processed in India or other countries where we or our service providers operate. We ensure adequate protection through contracts and compliance measures.

11. Third-Party Services

BharatERP may contain links or integrations with third-party services (e.g., payment gateways, analytics tools). We are not responsible for their privacy practices, and encourage you to review their policies.

12. Changes to Privacy Policy

We may update this Privacy Policy as needed. Updates will be posted on this page with an updated effective date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us:

OPENLOGIC BUSINESS SOLUTIONS PVT LTD
Email: support@bharaterp.com
Phone: +91 7636969184
Address: Guwahati, Assam, India

Last Updated: September 03, 2025